Terms of Service

These Terms of Service ("Terms") govern your use of our website (the "Site") and the services of Pearl Lemon Limited (trading as Highwater) ("Highwater," "we," "us," or "our"). By using the Site, submitting a form, booking an introduction call, or communicating with us, you agree to these Terms.

1. Use of the site and services

You may use the Site and our services only for lawful purposes and in accordance with these Terms. You agree not to misuse the Site, attempt to disrupt it, or use it to infringe the rights of others.

2. Intellectual property

All content on the Site, including text, graphics, logos, the Highwater name and mark, and design, is owned by or licensed to Highwater and is protected by intellectual property laws. You may not copy, reproduce, or reuse it without our prior written permission.

3. Communications and consent

By submitting a form or providing your contact details, you agree that we may contact you by email or phone in response to your enquiry and, where you have opted in, with information about our services. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

4. Our service and disclaimers

The Site and our services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

Not financial advice

Highwater is not a financial advice firm and does not provide regulated financial advice. We are a marketing and appointment generation service for FCA-authorised firms. Nothing on the Site is financial, investment, tax, or legal advice. Where we arrange an appointment, we introduce a prospective client to an FCA-authorised firm; any advice is provided by that firm, and the decision to act on it is between you and that firm.

No guarantee of results

Any results, revenue figures, conversion rates, testimonials, or case studies shown on the Site reflect outcomes achieved in specific circumstances and are not a promise or guarantee that you will achieve the same or similar results. Appointments are introductions to qualified prospects; they are not a guarantee that any prospect will become a client. Outcomes depend on many factors, including your market, proposition, capacity, and the way you conduct the meeting.

5. Limitation of liability

To the fullest extent permitted by law, Highwater will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the Site or our services. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

6. Third-party links and services

The Site may link to or rely on third-party services, for example scheduling, forms, advertising platforms, and social platforms. We are not responsible for the content, terms, or practices of those third parties.

7. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to these terms

We may update these Terms from time to time. Changes take effect when posted, and we will update the "Last updated" date above. Your continued use of the Site means you accept the updated Terms.

9. Contact us

Pearl Lemon Limited (trading as Highwater)
152-160 City Road, London EC1V 2NX, United Kingdom
Email: info@pearllemongroup.com